Patient Access Navigator – Frontline Pediatric Scheduling

Shriners Children's; Spokane (WA); On-site; USD 28,000 - 41,000; Full time

Job summary

Shriners Children’s in Spokane, WA is seeking a Patient Access Representative to be the first point of contact for patients and families, assisting scheduling of services and coordinating care. You will provide exceptional customer service, verify insurance details, and enter accurate demographic and clinical information to initiate financial clearance.

Strong communication and multi-tasking are essential in this role.

Qualifications

• High School Diploma or GED required.
• Experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Responsibilities

• Serves as the front door of Shriners Children’s interacting with new and established patients providing them with information needed to schedule the requested services.
• Demonstrates ability to use critical thinking skills and healthcare knowledge to facilitate the scheduling processes.
• Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Transfers calls for the System Contact Center to the appropriate areas while working under the guidelines and scripts as set forth by management.
• Obtains and enters accurate scheduling and registration data, including patient demographics, insurance, guarantor, and clinical information on the information system to initiate financial clearance activities.

Skills

Customer service

Scheduling

Data entry

Critical thinking

Education

High School Diploma or GED

Tools

Epic

Cerner

Job description

Shriners Children’s in Spokane, WA is seeking a Patient Access Representative to be the first point of contact for patients and families, assisting scheduling of services and coordinating care. You will provide exceptional customer service, verify insurance details, and enter accurate demographic and clinical information to initiate financial clearance.

Strong communication and multi-tasking are essential in this role.