Patient Access & Scheduling Coordinator

Shriners Children's; Spokane (WA); On-site; USD 23,000 - 34,000; Full time

Job summary

Shriners Children's in Spokane, WA is seeking an Intake Scheduling Assistant to support the daily coordination of new patient appointments. You will help cover the Intake Coordinator role, verify patient demographics in SHCIS, and educate families about hospital services and the revenue cycle.

The role also involves handling scheduling queues, identifying uninsured patients, responding to scheduling emails, and assisting the Revenue Cycle Manager with denials research and routine financial

Qualifications

• High School Diploma or GED.
• Less than one year of experience in scheduling, registration, and insurance verification.
• Associate Degree in Healthcare.
• Less than one year of experience with computer applications.

Responsibilities

• Assist Intake Coordinator daily with coordination of new patient scheduling.
• Provide coverage in the absence of the Intake Coordinator.
• Obtain and/or verify all patient demographic data in SHCIS.
• Provide new patients with education on hospital services and/or treatment.
• Advise families regarding the revenue cycle process.
• Assist with coverage for Check-In and Scheduling queues as necessary.
• Identify and contact patients who do not have active insurance prior to date of service to obtain information for HEART in accordance with Financial Counseling Policy.
• Conduct Means Test as necessary.
• Communicate unresolved issues to the Revenue Cycle Manager.
• Ensure rescheduled and return appointments are scheduled according to established department and facility guidelines.
• Respond to Patient Access scheduling emails.
• Reschedule appointments as necessary according to department guidelines.
• Assist the Revenue Cycle Manager as needed.

Job description

Shriners Children's in Spokane, WA is seeking an Intake Scheduling Assistant to support the daily coordination of new patient appointments. You will help cover the Intake Coordinator role, verify patient demographics in SHCIS, and educate families about hospital services and the revenue cycle.

The role also involves handling scheduling queues, identifying uninsured patients, responding to scheduling emails, and assisting the Revenue Cycle Manager with denials research and routine financial