Patient Access Navigator: Front Desk & Care Experience

Hanger; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 floating/

PTO: Vacation & Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New Le

Generous Employee Referral Bonus

Mentorship Programs- Mentor and Mentee

Job summary

Hanger, Inc. is seeking a front desk/reception role to ensure a seamless patient experience across our O&P clinics. You will greet patients, verify demographics and insurance, collect payments, and support scheduling and administrative tasks.

The ideal candidate has strong communication skills, basic computer proficiency, and a customer-service mindset. Healthcare front office experience is preferred. This is a full-time position based at our clinic locations.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service, administrative or related experience.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Communication

Typing speed

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Hanger, Inc. is seeking a front desk/reception role to ensure a seamless patient experience across our O&P clinics. You will greet patients, verify demographics and insurance, collect payments, and support scheduling and administrative tasks.

The ideal candidate has strong communication skills, basic computer proficiency, and a customer-service mindset. Healthcare front office experience is preferred. This is a full-time position based at our clinic locations.