Front Desk Pro at O&P Clinic

Hanger Inc; Rapid City (SD); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Holidays & leave

Parental leave

Referral program

Job summary

Hanger, Inc. is seeking a front desk/ receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, verify demographics and insurance, process payments, and coordinate follow-up appointments in a patient-centered environment.

The role requires strong communication skills, a high school diploma, and experience in a medical front office setting; a valid driver’s license is preferred for occasional local travel and duties.

Qualifications

• High school diploma or equivalent required.
• Experience in a receptionist role or medical front office preferred.
• Must have or be eligible for a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time information and answer inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, co-insurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Liaise for clinic services, information on patient experience programs and other resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist

Medical front office

Communication skills

Driver's license

Education

High school diploma

Job description

Hanger, Inc. is seeking a front desk/ receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, verify demographics and insurance, process payments, and coordinate follow-up appointments in a patient-centered environment.

The role requires strong communication skills, a high school diploma, and experience in a medical front office setting; a valid driver’s license is preferred for occasional local travel and duties.