Patient Access Navigator — ED & Inpatient (BLS)

University of Southern California

United States

On-site

USD 35,000 - 48,000

Full time

4 days ago

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Job summary

University of Southern California is seeking a Patient Access Representative for our Admissions and Financial Services teams. You will interview incoming patients (inpatient, outpatient, and ED) to collect data for admission and produce complete records, while guiding patients to proper destinations within the hospital.

The role requires a high level of customer service, HIPAA compliance, and the ability to work in a fast-paced environment.

Qualifications

Minimum high school diploma or equivalent.
At least 2 years of customer service experience.
BLS certification or must obtain within 30 days of hire; M.A.B. certification required within 6 months.

Responsibilities

Acknowledging patients or guests and addressing requests promptly and cordially.
Maintain professional appearance in dress, grooming and hygiene.
Document financial arrangements in patient accounts and notify managers of problem accounts.
Uphold HIPAA, EMTALA and related laws; protect patient confidentiality at all times.
Prepare and complete patient admission records and direct patients to proper destinations.
Be cross-trained in Inpatient, Outpatient, Bed Board and Emergency Department workflows.
Be aware of safety issues and report any unsafe conditions.
Meet department productivity goals and maintain high level of patient care.