Patient Access Navigator — Admissions & Billing

C018 University of Southern California- HS; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Under the direction of the Admitting Manager, the Patient Access Representative interviews incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and to produce a complete and accurate admission record. This includes medical record information, demographic and financial data, and directions to various hospital areas.

USC is an equal opportunity employer and provides accommodations for disabilities; applicants with criminal records are

Qualifications

• 2 years minimum of customer service experience
• Must be BLS certified or obtain certification within 30 days of hire
• M.A.B. certification required or obtain within 6 months of hire

Responsibilities

• Acknowledge patients or guests and respond to their requests
• Assist in training new employees
• Maintain professional appearance and hygiene
• Document financial arrangements in patient accounts
• Notify managers of problem accounts requiring attention
• Uphold HIPAA, EMTALA, and related healthcare regulations
• Direct patients to appropriate destinations and assist in all hospital areas
• Meet department productivity goals (e.g., 20 registrations per shift)
• Handle confidential information per hospital policies
• Perform other duties as assigned and promote teamwork

Skills

Customer service

Education

High School diploma or equivalent

Job description

Under the direction of the Admitting Manager, the Patient Access Representative interviews incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and to produce a complete and accurate admission record. This includes medical record information, demographic and financial data, and directions to various hospital areas.

USC is an equal opportunity employer and provides accommodations for disabilities; applicants with criminal records are