Patient Access Navigator: Compassionate Scheduling

Northwesternmedicine; Palos Heights (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional front-line service within NMHC. You will support patient scheduling, verify information, and liaise with departments to ensure smooth check-in and accurate registration.

The role emphasizes HIPAA compliance, detailed data accuracy, and proactive communication with patients and care teams. The position requires strong customer service skills, teamwork, and the ability to handle inquiries and escalate issues when

Qualifications

• Strong commitment to patient-centered service and high professional standards.
• Ability to handle questions and concerns with tact and accuracy.
• Experience supporting scheduling and registration workflows.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and creates a positive first impression.
• Encourages escalation of issues to management when needed.
• Schedules patients and coordinates with hospital departments to direct patients through NMHC systems.
• Performs medical necessity checks and communicates options if appointments fail.
• Completes out-of-pocket estimations as requested by patients.
• Cross-trains across departments to ensure coverage.
• Participates in quality assurance reviews to ensure data integrity.

Skills

Customer service

HIPAA compliance

Communication

Teamwork

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional front-line service within NMHC. You will support patient scheduling, verify information, and liaise with departments to ensure smooth check-in and accurate registration.

The role emphasizes HIPAA compliance, detailed data accuracy, and proactive communication with patients and care teams. The position requires strong customer service skills, teamwork, and the ability to handle inquiries and escalate issues when