Patient Access Navigator — 2nd Shift

Northwestern Memorial Healthcare; Palos Park (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join our team on a full-time, second-shift basis. The role emphasizes patient-centered service, HIPAA compliance, and accurate data entry within Epic and related systems.

Ideal candidates bring 2-3 years of medical office or customer service experience, strong English communication, and the ability to multitask in a fast-paced healthcare environment. Benefits include tuition assistance and retirement contributions.

Qualifications

• High school diploma or equivalent required.
• 2-3 years customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Practices Patients First philosophy and maintains high customer service standards.
• Responds to questions and concerns from patients.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Interacts with hospital departments to schedule and direct patients through NMHC systems.

Skills

Customer service

Medical office experience

English proficiency

Data entry

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join our team on a full-time, second-shift basis. The role emphasizes patient-centered service, HIPAA compliance, and accurate data entry within Epic and related systems.

Ideal candidates bring 2-3 years of medical office or customer service experience, strong English communication, and the ability to multitask in a fast-paced healthcare environment. Benefits include tuition assistance and retirement contributions.