Night Shift Patient Access Pro — Scheduling & Support

Northwestern Medicine; McHenry (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Qualifications

• Requires high school diploma or equivalent.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing; ability to type 40 wpm.
• Ability to multi-task and manage time effectively.
• Experience with Epic or similar scheduling/registration systems is a plus.

Responsibilities

• Responds to questions and concerns and delivers exceptional customer service.
• Collects patient demographic information and verifies scheduling details.
• Interacts with departments to schedule patients and communicate effectively.
• Performs medical necessity checks and explains options if an appointment fails.
• Maintains patient confidentiality per HIPAA regulations and protects patient data.

Skills

Interpersonal skills

Verbal communication

Written communication

Typing speed

Data entry

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Epic

NDAS

ASF

Job description