Night Shift Patient Access Specialist

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist for the full-time night shift in Chicago. The role focuses on accurate patient registration, insurance verification, and coordinating appointments across departments within the NMH system.

The position requires 2–3 years in customer service or a medical office setting, excellent communication skills, and the ability to type 40 wpm. This on-site role emphasizes patient-first service and strict adherence to HIPAA guidelines.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.

Responsibilities

• Provides excellent customer service to patients and fosters a team atmosphere.
• Maintains patient confidentiality per HIPAA.
• Interacts with hospital departments to schedule patients.
• Performs medical necessity checks and communicates options if appointment fails.
• Reaches out to patients to schedule appointments.
• Participates in departmental quality improvement activities.

Skills

Customer service

Medical office experience

Typing 40 wpm

English communication

Education

High School diploma

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist for the full-time night shift in Chicago. The role focuses on accurate patient registration, insurance verification, and coordinating appointments across departments within the NMH system.

The position requires 2–3 years in customer service or a medical office setting, excellent communication skills, and the ability to type 40 wpm. This on-site role emphasizes patient-first service and strict adherence to HIPAA guidelines.