Full-Time Day Shift Patient Access Pro

SmartRecruiters, Inc.; Evanston (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist for the day shift to support patient scheduling and registration processes. The role emphasizes patient-first service, HIPAA compliance, and accurate data entry across Epic and related systems.

Responsibilities include verifying insurance eligibility, assisting with patient information collection, and coordinating with hospital departments to ensure smooth check-in and accurate records.

Qualifications

• 2–3 years customer service or medical office experience.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide patient-first service and maintain confidentiality per HIPAA.
• Assist scheduling and registration across NMHC systems.
• Communicate with departments and physicians to coordinate patient care.
• Verify insurance eligibility and perform medical necessity checks as needed.
• Escalate issues to the Team Lead or Operations Coordinator as appropriate.

Skills

Customer service

Medical office experience

Data entry

Typing 40 wpm

Multi-tasking

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine is seeking a Patient Access Specialist for the day shift to support patient scheduling and registration processes. The role emphasizes patient-first service, HIPAA compliance, and accurate data entry across Epic and related systems.

Responsibilities include verifying insurance eligibility, assisting with patient information collection, and coordinating with hospital departments to ensure smooth check-in and accurate records.