Evening Patient Access Specialist - Part-Time

Northwestern Memorial Healthcare; McHenry (IL); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist for the McHenry area to join our evening shift on a part-time basis. You will handle patient questions, verify insurance, schedule appointments, and maintain accurate registration data in Epic with HIPAA compliance.

This role requires strong customer service, data entry speed (40 wpm), and excellent English communication. Hours are 4:00pm-12:30am with a two-week rotating schedule (Tue/Sat one week; Sun/Thu/Fri the next).

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.

Skills

Customer service

Communication

English proficiency

Typing

Multitasking

Data entry

Education

High School diploma or equivalent

Tools

Epic

NDAS/ASF

Job description

Northwestern Medicine is seeking a Patient Access Specialist for the McHenry area to join our evening shift on a part-time basis. You will handle patient questions, verify insurance, schedule appointments, and maintain accurate registration data in Epic with HIPAA compliance.

This role requires strong customer service, data entry speed (40 wpm), and excellent English communication. Hours are 4:00pm-12:30am with a two-week rotating schedule (Tue/Sat one week; Sun/Thu/Fri the next).