Patient Access Navigator

Northwestern Memorial Healthcare; Lake Forest (IL); Presencial; USD 38.000 - 54.000; Tempo integral

Resumo da vaga

Northwestern Medicine in Illinois is seeking a Patient Access Specialist who upholds our patient-first philosophy and adheres to privacy and compliance standards. You will verify insurance, collect demographics, schedule appointments, and provide courteous service to patients while coordinating with hospital departments.

The role requires high school diploma, 2–3 years of customer service or medical office experience, and strong data entry and communication skills.

Qualificações

• High School diploma or equivalent required.
• 2–3 years of customer service or medical office experience.
• Excellent verbal and written English communication.
• Proficiency in data-entry and typing 40 wpm.
• Ability to multi-task and protect patient privacy (HIPAA).

Responsabilidades

• Maintain patient confidentiality per HIPAA regulations.
• Provide excellent customer service to patients.
• Schedule and direct patients through NMHC systems.
• Collect authorization numbers and verify insurance eligibility.
• Assist in information collection and data accuracy.
• Cross-train between departments to ensure coverage.
• Support QA reviews and process improvements as needed.

Conhecimentos

Customer service

Data entry

Typing 40 wpm

Formação

High School diploma or equivalent

Ferramentas

Epic

Descrição da vaga

Northwestern Medicine in Illinois is seeking a Patient Access Specialist who upholds our patient-first philosophy and adheres to privacy and compliance standards. You will verify insurance, collect demographics, schedule appointments, and provide courteous service to patients while coordinating with hospital departments.

The role requires high school diploma, 2–3 years of customer service or medical office experience, and strong data entry and communication skills.