Patient Access & Scheduling Navigator

Northwestern Medicine group; Illinois; On-site; USD 25,000 - 33,000; Full time

Job summary

Northwestern Medicine in Illinois is seeking a Patient Access Specialist to support patient registration, scheduling, and insurance verification. You will interact with patients and clinical staff, collect accurate information, and ensure a smooth check-in process while maintaining HIPAA compliance.

The role emphasizes outstanding customer service, data integrity, and timely communication with departments. A High School diploma and 2–3 years in a medical office environment are preferred; typing

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing, minimum 40 wpm.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients.
• Collects, verifies, and updates patient demographic information.
• Interacts with hospital departments to schedule and direct patients through NMHC systems.

Skills

Customer service

Interpersonal skills

Typing 40 wpm

English language

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine in Illinois is seeking a Patient Access Specialist to support patient registration, scheduling, and insurance verification. You will interact with patients and clinical staff, collect accurate information, and ensure a smooth check-in process while maintaining HIPAA compliance.

The role emphasizes outstanding customer service, data integrity, and timely communication with departments. A High School diploma and 2–3 years in a medical office environment are preferred; typing