Patient Access Navigator

Physician Recruitment; Sandwich (IL); In loco; USD 34.000 - 46.000; Tempo pieno

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Access Specialist to support patient registration and scheduling. The role emphasizes patient-first service, confidentiality, and collaboration with multiple departments within the NMHC system.

A rotating 6-week schedule supports coverage across shifts and locations, with a focus on accurate data capture and exceptional customer care. Responsibilities include responding to inquiries, processing registrations, and ensuring compliance with privacy and

Competenze

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing and ability to use multiple systems.

Mansioni

• Provide excellent customer service and maintain a positive patient experience.
• Respond to questions and concerns and escalate as needed.
• Maintain patient confidentiality per HIPAA regulations and accurate demographic data collection.
• Coordinate with hospital departments and physicians to schedule patients.
• Perform medical necessity checks and communicate options if appointments fail.
• Assist in training and cross-training to ensure coverage and quality data.

Conoscenze

Customer service

Medical office experience

English proficiency

Formazione

High School diploma

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Access Specialist to support patient registration and scheduling. The role emphasizes patient-first service, confidentiality, and collaboration with multiple departments within the NMHC system.

A rotating 6-week schedule supports coverage across shifts and locations, with a focus on accurate data capture and exceptional customer care. Responsibilities include responding to inquiries, processing registrations, and ensuring compliance with privacy and