Patient Access Navigator

Beth Israel Lahey Health; Exeter (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Exeter, NH is seeking a full-time Patient Access Representative to register patients, collect payments, verify insurance, and support a smooth patient experience. Excellent attention to confidentiality, accuracy, and customer service is essential as we guide patients through registration, scheduling, and financial clearance.

On-the-job training with EHR will be provided. This role requires adaptability in a fast-paced environment, strong computer skills, and a

Qualifications

• High School diploma or GED is required.
• An Associate's degree is preferred.
• 1–3 years related work experience.
• Experience with computer systems and Microsoft Office tools.
• Call center and/or telephone customer service experience preferred.
• Typing 40+ words per minute.
• Knowledge of medical terminology.
• Bilingual written and verbal communication preferred.
• Familiarity with EHR software.

Responsibilities

• Registers patients and explains the registration process.
• Processes co-payments, co-insurance, deductibles, and balances due.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Instructs patients on signatures and handles documents.
• Maintains patient confidentiality and secure waiting areas.
• Manages scheduling via multiple sources and confirms appointments.
• Ensures upfront financial clearance and communicates with Financial Counseling as needed.

Skills

Call center experience

Typing 40 wpm

Medical terminology

Bilingual communication

Education

High School diploma or GED

Associate's degree, preferred

Tools

EHR software

Microsoft Office

Job description

Beth Israel Lahey Health in Exeter, NH is seeking a full-time Patient Access Representative to register patients, collect payments, verify insurance, and support a smooth patient experience. Excellent attention to confidentiality, accuracy, and customer service is essential as we guide patients through registration, scheduling, and financial clearance.

On-the-job training with EHR will be provided. This role requires adaptability in a fast-paced environment, strong computer skills, and a