Patient Access Navigator

Northwestern Medicine; Chicago (IL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to support patient registration and scheduling with a patient-first approach.

The role requires strong customer service, accuracy in data entry, and the ability to communicate clearly in English. You will work 3 days per week, 11:00 AM–7:30 PM, on-site in a fast-paced healthcare setting, collaborating with multiple departments to improve the patient experience.

Qualifications

• High School diploma or equivalent is required.
• 2-3 years of customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing and basic computer skills.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task and stay organized.
• Customer service oriented with strong problem-solving abilities.

Responsibilities

• Practices Patients First philosophy with high customer service standards.
• Responds to questions and concerns from patients.
• Directs issues to Team Lead or Operations Coordinator as needed.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service and a positive first impression.
• Collects patient demographic information accurately.
• Schedules patients through NMHC systems with patient-friendly approach.
• Performs medical necessity checks and communicates options if needed.
• Informs patients about financial account issues and out-of-pocket estimates.
• Participates in training and maintains coverage across departments.
• Adheres to department policies and compliance requirements.

Skills

Customer service

Communication skills

Typing

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to support patient registration and scheduling with a patient-first approach.

The role requires strong customer service, accuracy in data entry, and the ability to communicate clearly in English. You will work 3 days per week, 11:00 AM–7:30 PM, on-site in a fast-paced healthcare setting, collaborating with multiple departments to improve the patient experience.