Patient Access & Scheduling Specialist

SmartRecruiters, Inc.; Geneva (IL); On-site; USD 25,000 - 37,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration within the NMHC system. You will interact with patients, collect demographics, verify insurance, and ensure accurate data entry across Epic systems.

This role emphasizes patient-first service and collaboration with clinical and administrative teams. The position requires a High School diploma, 2-3 years in customer service or medical office settings, and strong communication skills.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Directs issues to Team Lead or Operations Coordinator as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients to create a positive first impression.
• Engages with hospital departments and physician offices to schedule patients.

Skills

Customer service

Medical office

Communication

Typing

Education

High School diploma

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration within the NMHC system. You will interact with patients, collect demographics, verify insurance, and ensure accurate data entry across Epic systems.

This role emphasizes patient-first service and collaboration with clinical and administrative teams. The position requires a High School diploma, 2-3 years in customer service or medical office settings, and strong communication skills.