Patient Access & Medical Scheduling Specialist

U.S. Department of Veterans Affairs; Altoona (PA); On-site; USD 38,000 - 56,000; Full time

Job summary

The James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant to aid physicians, nurses, and other staff in delivering patient care. The role includes front-desk responsibilities, scheduling, and data entry to support clinical workflows.

Responsibilities extend to coordinating referrals, managing communications, and ensuring accurate patient demographics and orders in accordance with federal guidelines. This is a full-time, on-site position with standard clinical hours.

Qualifications

• Education must be from accredited institutions as recognized by the U.S. Department of Education.
• Documentation of high school completion or higher is required if not using foreign education.

Responsibilities

• Answer phones and greet patients, relaying messages to staff as needed.
• Schedule routine and specialized appointments per scheduling guidelines.
• Perform clerical duties related to patient care and treatments, including admissions and discharges.
• Enter data and verify demographics, insurance info, and caregiver details.
• Coordinate referrals and consultations with internal and external providers.

Job description

The James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant to aid physicians, nurses, and other staff in delivering patient care. The role includes front-desk responsibilities, scheduling, and data entry to support clinical workflows.

Responsibilities extend to coordinating referrals, managing communications, and ensuring accurate patient demographics and orders in accordance with federal guidelines. This is a full-time, on-site position with standard clinical hours.