Medical Support Assistant: Patient Care & Scheduling

US-Department-of-Veterans-Affair; Altoona (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant (MSA) to perform a variety of technical support duties that enable physicians, nurses, and other clinicians to provide direct patient care.

The MSA will assist with scheduling, messages, and coordinating care within a busy VA medical setting. The role encompasses usage of office automation software and secure health information workflows, supporting patient care processes, and interacting professionally with diverse

Qualifications

• Knowledge of basic medical terminology to assist in the provision of care.
• Ability to record patient messages and communicate physician requests for follow-up care.
• Ability to interact respectfully with diverse individuals and healthcare team members.

Skills

Medical terminology

Customer service

Interpersonal skills

Office software navigation

Education

High school diploma or GED

Tools

Computer systems

Web-based scheduling

Insurance collection system

Scanning software

Electronic faxing programs

Multi-line phone systems

Job description

James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant (MSA) to perform a variety of technical support duties that enable physicians, nurses, and other clinicians to provide direct patient care.

The MSA will assist with scheduling, messages, and coordinating care within a busy VA medical setting. The role encompasses usage of office automation software and secure health information workflows, supporting patient care processes, and interacting professionally with diverse