Patient Access Manager — ER & Admissions Leader

Providence; California; Sur place; USD 58 000 - 89 000; Plein temps

Résumé du poste

Providence is seeking an experienced leader to oversee the Admissions Department and ER Registration for a busy 24/7 Level II Trauma Center. You will drive exceptional patient access experiences, mentor caregivers, and ensure operational excellence across all patient entry points.

The role supports a comprehensive revenue cycle and requires strong change management, staffing optimization, and adherence to regulatory standards to improve outcomes for patients and teams.

Qualifications

• Bachelor's degree in a healthcare field or equivalent
• California Fire and Life Safety Card within 30 days of hire
• 5 years in integrated healthcare access or related with at least 3 years in management
• Experience with Front End revenue cycle: Registration, Scheduling, Insurance verification
• Knowledge of HIPAA, CMS, JC, EMTALA and other regulations
• Experience standardizing disparate practices and improving operations
• Experience flexible staffing and cross-training to optimize productivity

Responsabilités

• Oversee Admissions Department and ER Registration operations 24/7
• Drive patient access experiences and caregiver relations
• Develop teams and ensure operational excellence across key entry points
• Mentor and coach staff; manage staffing to volume
• Identify and resolve issues impacting business outcomes

Connaissances

Healthcare leadership

Staff development

Regulatory compliance

Revenue cycle

Process improvement

Mentoring

Time management

Decision making

Formation

Bachelor's degree

Healthcare degree preferred

Epic Systems experience

Outils

Epic Systems

Description du poste

Providence is seeking an experienced leader to oversee the Admissions Department and ER Registration for a busy 24/7 Level II Trauma Center. You will drive exceptional patient access experiences, mentor caregivers, and ensure operational excellence across all patient entry points.

The role supports a comprehensive revenue cycle and requires strong change management, staffing optimization, and adherence to regulatory standards to improve outcomes for patients and teams.