Manager Patient Access

Providence; Mission Hills (CA); On-site; USD 130,000 - 200,000; Full time

Job summary

Providence Holy Cross Medical Center is seeking an experienced senior leader to oversee the Admissions Department and ER Registration, guiding patient access across a 24/7 Level II Trauma Center.

You will drive exceptional patient flow, mentor front-end teams, and partner with caregivers to standardize processes, improve throughput, and ensure compliance with HIPAA, CMS, JC and EMTALA while maintaining compassionate, patient-centered care.

Qualifications

• Bachelor's degree in healthcare or equivalent education/experience.
• 5 years in an integrated healthcare system with at least 3 years in management.
• Experience in Revenue Cycle Front End including Registration, Scheduling, and Insurance Verification.
• Demonstrated knowledge of HIPAA, CMS, JC, EMTALA and related regulations.
• Experience standardizing complex practices and maintaining common processes.
• Experience in process improvement, change management, and operational optimization.

Responsibilities

• Oversee the Admissions Department and ER Registration for a 24/7 Level II Trauma Center.
• Drive exceptional patient access experiences and caregiver relations.
• Lead team development, staffing, scheduling, and cross-training initiatives.
• Ensure regulatory compliance and continuous process improvement across patient entry points.

Skills

Leadership

Revenue Cycle

Front End Registration

Process Improvement

Staffing & Scheduling

Mentoring

Regulatory Compliance

Change Management

Education

Bachelor's degree or equivalent

Tools

Epic

Job description

Seeking an experienced leader to oversee the Admissions Department and ER Registration supporting a busy 24/7 Level II Trauma Center. This highly visible role is responsible for driving exceptional patient access experiences, managing caregiver relations and team development, and ensuring operational excellence across key patient entry points.

Providence employees who work throughout Providence Health & Services in revenue cycle systems and structures support our ministries and operations in all regions from Alaska to California. In line with our core strategy of Ministry's Committed to Excellence and enhancing the overall patient care experience (know me, care for me, ease my way) we are committed to delivering a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Holy Cross Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Preferably in a Healthcare related field. Or equivalent educ/experience
• California Fire and Life Safety Card - National Organization within 30 days of hire
• 5 years overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management.
• Demonstrated experience and working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.
• Demonstrated experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.
• Demonstrated experience in standardizing complex and disparate practices and maintaining common processes.
• Demonstrated experience in process improvement methodology, change management, operational improvement in complex systems.
• Demonstrated experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.
• Demonstrated experience in mentoring and coaching/counseling.
• Demonstrated experience in optimizing workflow processes with emphasis as they relate to complex computer systems.
• Proven history of proactively identifying, resolving and escalating issues that impact business outcomes.
• A track record showing good decision-making skills based upon a mixture of analysis, experience, and judgment.
• A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

Preferred Qualifications:

• Certified Healthcare Access Manager upon hire.
• Epic Healthcare Systems experience.

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.