Patient Access Supervisor & Trainer

Conifer Health Solutions; Lebanon (NH); On-site; USD 85,000 - 105,000; Full time

Job summary

Conifer Health Solutions is seeking a supervisory leader for the Patient Access group to guide and mentor staff, manage daily work flow, and ensure proper handling of accounts in a hospital setting.

The role requires strong interpersonal and organizational skills, and the ability to drive standardization of policies, procedures, and reporting. You will be part of a management team focused on meeting operational goals and maintaining superior customer service.

Qualifications

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information System.
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required.
• Ability to receive and express detailed information through oral and written communications.

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Skills

Interpersonal skills

Leadership abilities

Health Care IT knowledge

Revenue Cycle Management

Communication skills

Education

High School Diploma or equivalent

College degree preferred

Degree in Business, Accounting, Medical Administration or related area

Job description

Conifer Health Solutions is seeking a supervisory leader for the Patient Access group to guide and mentor staff, manage daily work flow, and ensure proper handling of accounts in a hospital setting.

The role requires strong interpersonal and organizational skills, and the ability to drive standardization of policies, procedures, and reporting. You will be part of a management team focused on meeting operational goals and maintaining superior customer service.