Patient Access Lead & Training Specialist

Care New England; Warwick, Northern (RI, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Care New England is seeking a staff-focused professional to support Patient Access Services, reporting to Supervisors and the Manager. The role emphasizes training, workflow prioritization, and quality reviews to ensure smooth daily department activities and strong user support for computer applications.

Responsibilities include monitoring daily activities, assigning shifts, developing training materials, and guiding staff through competencies, while maintaining accurate data collection and high

Qualifications

• 5 years experience as a Registration Representative or equivalent is required.
• Experience in computer applications, training staff and development of educational materials necessary.

Responsibilities

• Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow.
• Train new staff in computer systems and workflow processes; develop and maintain training materials and manuals.
• Provide guidance and continuing education to staff, ensuring documentation of competency.
• Monitor and provide support for users in multiple computer applications.
• Serve as a reference for staff to answer questions and identify issues and ensure quality standards are adhered to.
• Assist in ensuring accurate collection of demographic, fiscal and scheduling information by completing quality reviews.

Skills

Staff training

Workflow processes

Education

High School diploma

Job description

Care New England is seeking a staff-focused professional to support Patient Access Services, reporting to Supervisors and the Manager. The role emphasizes training, workflow prioritization, and quality reviews to ensure smooth daily department activities and strong user support for computer applications.

Responsibilities include monitoring daily activities, assigning shifts, developing training materials, and guiding staff through competencies, while maintaining accurate data collection and high