Patient Access Supervisor — Operations & Training

UnitedHealth Group; Grass Valley (CA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group seeks a Patient Access professional to assist leadership in daily operations, staff training, and process improvements across facilities and contact centers. The role includes scheduling, performance monitoring, coaching, and on-call coverage to ensure service quality and compliance with policies.

Responsibilities span workflow optimization, data reporting, and cross-department coordination, with a focus on patient access efficiency and cost control.

Qualifications

• 2+ years of experience in hospital Patient Registration Department, hospital or physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
• 1+ years of experience with major Patient Access technologies and/or other 'like' systems
• Ability to travel 5% to 10% of the time
• 1+ years of supervisory experience preferred
• 2+ years of customer service experience in a healthcare environment
• 1+ years of experience with ICD-10 and CPT codes

Responsibilities

• Provide operational guidance and support to assigned staff under the direction of the Patient Access Manager
• Disseminate policy/procedure updates and support coverage of other divisions as required
• Develop staff schedules to ensure cost-effective staffing and optimal workflow
• Mentor and coach associates to ensure positive outcomes and performance
• Maintain fiscal accountability and monitor budget parameters
• Analyze data and prepare management reports related to patient access services

Job description

UnitedHealth Group seeks a Patient Access professional to assist leadership in daily operations, staff training, and process improvements across facilities and contact centers. The role includes scheduling, performance monitoring, coaching, and on-call coverage to ensure service quality and compliance with policies.

Responsibilities span workflow optimization, data reporting, and cross-department coordination, with a focus on patient access efficiency and cost control.