Lead Patient Access Specialist - Onboarding & Training

Community Health Network; Kokomo (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Network is seeking a Lead Patient Access Representative to coordinate all aspects of Patient Access in a customer-focused, quality-conscious work climate. The Lead is responsible for on-boarding, developing training materials and providing data to leadership to improve performance and education opportunities.

The Lead will audit team members, act as liaison for daily process concerns, ensure accurate registration and scheduling, participate in on-call rotation, and help maintain

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Excellent verbal and written communication skills.

Responsibilities

• Onboard new hires and develop training materials.
• Provide statistical data to leadership and conduct team audits.
• Serve as liaison for daily process concerns and participate in on-call rotation.

Skills

Staff coordination

Onboarding

Training development

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Community Health Network is seeking a Lead Patient Access Representative to coordinate all aspects of Patient Access in a customer-focused, quality-conscious work climate. The Lead is responsible for on-boarding, developing training materials and providing data to leadership to improve performance and education opportunities.

The Lead will audit team members, act as liaison for daily process concerns, ensure accurate registration and scheduling, participate in on-call rotation, and help maintain