Lead Patient Access Services

Care New England; Warwick, Northern (RI, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Care New England is seeking a staff-focused professional to support Patient Access Services, reporting to Supervisors and the Manager. The role emphasizes training, workflow prioritization, and quality reviews to ensure smooth daily department activities and strong user support for computer applications.

Responsibilities include monitoring daily activities, assigning shifts, developing training materials, and guiding staff through competencies, while maintaining accurate data collection and high

Qualifications

• 5 years experience as a Registration Representative or equivalent is required.
• Experience in computer applications, training staff and development of educational materials necessary.

Responsibilities

• Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow.
• Train new staff in computer systems and workflow processes; develop and maintain training materials and manuals.
• Provide guidance and continuing education to staff, ensuring documentation of competency.
• Monitor and provide support for users in multiple computer applications.
• Serve as a reference for staff to answer questions and identify issues and ensure quality standards are adhered to.
• Assist in ensuring accurate collection of demographic, fiscal and scheduling information by completing quality reviews.

Skills

Staff training

Workflow processes

Education

High School diploma

Job description

Job Summary

Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications.

Duties & Responsibilities

Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow.

Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, insuring documentation of competency.

Monitor and provide support for users in multiple computer applications.

Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to.

Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily.

Proactively identify inter-and intra-departmental process and communication breakdowns.

Provide recommendations to update and maintain department procedures.

Resolve or elevate patient, payer, staff and physician concerns.

Assist Supervisor in compilation of staff performance review.

Perform all other related duties as assigned.

Requirements

High School diploma

5 years experience as a Registration Representative or equivalent is required. Experience in computer applications, training staff and development of educational materials necessary

About Us

Care New England Health System (CNE)and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.