Patient Access Team Lead

Conifer Health Solutions; Jasper (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Conifer Health Solutions is seeking a supervisory professional to mentor and guide Patient Access staff, ensuring accurate handling of accounts and adherence to established procedures within a hospital setting.

The role involves supporting daily operations, aiding in planning across Admitting, Scheduling, and ED clinics, and maintaining high customer service standards while generating performance metrics and reports.

Qualifications

• Supervisory or lead experience in healthcare operations.
• Experience mentoring and training patient access staff.
• Strong knowledge of health information systems and revenue cycle basics.

Responsibilities

• Provide daily guidance and mentoring to staff on work duties and accounts.
• Assist in planning for registration process areas and clinics.
• Maintain positive customer service and resolve issues.
• Enforce policies and help implement new procedures.
• Monitor daily activity and complete performance/metric reports.

Skills

Mentoring

Leadership

Staff training

Customer service

Communication

Healthcare IT

Education

High School Diploma

Bachelor's degree preferred

Tools

Healthcare IT systems

Job description

Conifer Health Solutions is seeking a supervisory professional to mentor and guide Patient Access staff, ensuring accurate handling of accounts and adherence to established procedures within a hospital setting.

The role involves supporting daily operations, aiding in planning across Admitting, Scheduling, and ED clinics, and maintaining high customer service standards while generating performance metrics and reports.