Patient Access Supervisor

MaineGeneral Medical Center; Augusta (ME); On-site; USD 36,000 - 61,000; Full time

Job summary

MaineGeneral Health is seeking a Patient Access Supervisor to oversee registration and staff at assigned locations in Augusta, ME. The role demands leadership of 25+ staff, directing daily activities and staffing levels to meet service goals.

Ideal candidates bring 2+ years of supervisory experience in healthcare, strong communication, customer service focus, and familiarity with billing and revenue cycle processes such as Soarian and SCM. A business administration background is preferred.

Qualifications

• 2+ years of leadership experience preferred.
• Experience in healthcare revenue cycle helpful.
• Supervisory and managerial skills to plan, direct and evaluate staff.
• Strong customer service and patient experience focus.
• Ability to adapt to fast-changing priorities.
• Professional demeanor under stress.

Responsibilities

• Oversees daily staff activities for Patient Access.
• Supervises 25+ direct reports and staffing levels.
• Provides orientation, training, coaching and mentoring.
• Performs staff evaluations and disciplinary actions as needed.
• Ensures policy compliance and quality of service.
• Handles complex issues and patient complaints.

Skills

Leadership experience

Staff supervision

Communication skills

Customer service

Education

Bachelor's degree in Business Administration

Health Care Administration degree

Tools

Soarian

SCM

Job description

Job Summary:MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. MaineGeneral Health currently has a Patient Access Supervisor position that will oversee registration and staff at assigned locations.The ideal candidate will possess experience in staff supervision/office management or healthcare revenue cycle. Strong team building, communication, and organizational skills are essential to succeed in this role!Job Description:Supervises daily staff activities for assigned areas and/or functions with Patient Access.Oversees approximately 25+ direct reports and may be assigned to other locations as needed.Determines, coordinates and supervises daily staffing assignments and levels.Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.The ideal candidate will have:2+ years with leadership experience strongly preferred.Soarian and SCM experienceSupervisory and managerial skills required to plan, direct and evaluate the work of a subordinate staff.Passion for providing exceptional customer service and positive patient experiences.Sense of urgency in responsiveness to concerns of patients, staff, and providers.Desire to excel in a patient-centered environmentMust be adaptable to working in a face past environment where priorities can change quicklyAbility to maintain a professional manner even under stressful situations.College degree in Business Administration, Health Care Administration or other relevant programs preferred.Working knowledge of insurance, third party payor options, hospital admissions, billing processes for the inpatient and outpatient servicesCompensation Information:$25.82 - $44.39The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.Scheduled Weekly Hours:40Job Exempt:NoBenefits:Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.Emotional Wellness:When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.Financial Wellness:Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.Career Mobility:Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .