Patient Access Lead: Staffing, QA & Experience

Parkridge East Hospital; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off programs

401(k) match

Employee Stock Purchase Plan

Tuition assistance

Fertility and family building benefits

Life insurance

Identity theft protection

Job summary

Parkridge East Hospital is seeking a Patient Access Team Lead to oversee daily registration operations, assist with staffing, and uphold QA standards in a fast-paced healthcare environment.

You will model AIDET in patient interactions, supervise staff, and ensure coverage while handling deposits, signatures, and related administrative tasks. The role emphasizes customer service excellence and collaboration with nursing and ancillary teams.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patients experience expectations
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns

Skills

Staffing

QA reporting

AIDET compliance

Customer service

Team leadership

Education

High school diploma or GED

Job description

Parkridge East Hospital is seeking a Patient Access Team Lead to oversee daily registration operations, assist with staffing, and uphold QA standards in a fast-paced healthcare environment.

You will model AIDET in patient interactions, supervise staff, and ensure coverage while handling deposits, signatures, and related administrative tasks. The role emphasizes customer service excellence and collaboration with nursing and ancillary teams.