Patient Access Lead - EVENING 3P-11:30P

Jefferson Health; Township of Washington (NJ); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Jefferson Health in New Jersey seeks a Patient Access Supervisor to oversee daily registration activities. You will train staff to collect accurate demographics, insurance details, and authorizations while ensuring a positive patient experience.

You will monitor performance, coach for improvements, and backfill during breaks or absences. Responsibilities include QA of registrations, managing workflow changes, and rotating coverage across outpatient and emergency registration points to maintain

Qualifikationen

• Required High School Diploma or GED AND 3 years of patient registration experience
• Previous experience in a physician’s office or hospital registration setting preferred
• Knowledge of patient registration, third-party insurance coverage, benefits, authorizations/referrals

Aufgaben

• Trains all new hires to accurately record orders, demographic and insurance information
• Distributes work assignments daily and QA's a sample of registrations for accuracy
• Coaches staff on workflow changes and quality errors, provides feedback for improvement
• Backfills for staff during meal breaks and PTO/ETO or unplanned absences
• Maintains timely, efficient, and accurate registration processes across Patient Access
• Interacts professionally with patients, families, coworkers, clinical and leadership
• Rotates assignments across Outpatient Registration and Emergency Department

Kenntnisse

Staff training

Coaching

Customer service

Effective communication

Team leadership

Ausbildung

High School Diploma or GED

Tools

EPIC

Cerner

Microsoft Office

Jobbeschreibung

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

JOB Description:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff.
• Keeps current on insurance tip sheets and workflow update
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
• Distributes work assignments, daily
• QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily
• Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed
• Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
• Achieves individual and team performance metrics
• Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.)

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Demonstrates the ability to provide feedback and coaching

Strong verbal and written communication and customer service skills

Minimum Education and Experience Requirements:

Required High School Diploma or GED AND 3 years of patient registration experience

Previous experience working in a physician’s office or hospital registration setting strongly preferred