Patient Access Team Lead: Patient Experience & Operations

HCA Healthcare; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing support

Paid time off

Tuition assistance

Retirement plan

Job summary

HCA Healthcare's Methodist Hospital Texsan is seeking a Patient Access Team Lead to improve patient registration processes, staffing, and QA. You will guide staff, manage schedules, and ensure compliance with department policies.

You will model AIDET, deliver outstanding customer service, monitor wait times, and coordinate with nursing and ancillary teams to maintain a collaborative environment.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Skills

Staff management

Customer service

QA reporting

Team coordination

Education

High school diploma or GED

Job description

HCA Healthcare's Methodist Hospital Texsan is seeking a Patient Access Team Lead to improve patient registration processes, staffing, and QA. You will guide staff, manage schedules, and ensure compliance with department policies.

You will model AIDET, deliver outstanding customer service, monitor wait times, and coordinate with nursing and ancillary teams to maintain a collaborative environment.