Patient Access Lead: Scheduling & Training

Beth Israel Lahey Health; New Jersey; On-site; USD 64,758,000 - 87,166,000; Full time

Job summary

Beth Israel Lahey Health leads a dynamic Patient Access team focused on accurate patient registration and smooth intake processes. The Lead Patient Access Representative coordinates staff schedules, ensures compliant practices, and delivers high-quality service to patients and physicians in person and by phone.

The role emphasizes confidentiality, effective communication, and collaboration with departments to support hospital operations and patient care.

Qualifications

• Demonstrated experience coordinating multiple tasks or activities.
• Knowledge of Electronic Health Records (EHR) and hospital/physician registration systems is preferred.
• Strong verbal and written communication with diverse patient populations.
• Ability to work effectively in a fast-paced, emergent setting.
• Ability to organize, prioritize and record detailed information accurately.

Responsibilities

• Monitors and adjusts staff schedules to ensure adequate coverage.
• Conducts orientation and training of new staff.
• Supports performance appraisals and communicates initiatives.
• Ensures compliance with procedures for insurance verification and data collection.
• Preregisters services with accurate patient information.
• Interacts with patients to obtain personal, social, and financial data.

Skills

Multi-task coordination

EHR knowledge

Verbal communication

Written communication

Organizational skills

Calm under pressure

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health leads a dynamic Patient Access team focused on accurate patient registration and smooth intake processes. The Lead Patient Access Representative coordinates staff schedules, ensures compliant practices, and delivers high-quality service to patients and physicians in person and by phone.

The role emphasizes confidentiality, effective communication, and collaboration with departments to support hospital operations and patient care.