Patient Access Lead: Scheduling & Service Excellence

Northwestern Medicine; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwestern Medicine is seeking an Access Team Lead in Chicago to oversee patient access functions, ensuring efficient scheduling, pre-authorization, and insurance verification across NMHC facilities.

The role emphasizes high-quality customer service, data accuracy, and cross-departmental collaboration to optimize patient flow and satisfaction within a fast-paced healthcare environment.

Qualifications

• Minimum of two years experience in customer service or patient relations.
• Excellent interpersonal and verbal communication skills.
• Excellent problem solving skills.
• Ability to read and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.

Responsibilities

• Provide exceptional customer service to patients and families.
• Schedule appointments and direct patients through NMHC systems.
• Facilitate pre-authorizations for diagnostic services.
• Verify insurance eligibility and benefits.
• Collect accurate patient demographics and data.
• Communicate with departments to resolve issues and improve patient flow.
• Train and assist staff; support scheduling operations.
• Ensure adherence to policies and patient data integrity.

Skills

Customer service

Communication

English proficiency

Education

Bachelor's degree

Tools

Epic

Registration systems

Job description

Northwestern Medicine is seeking an Access Team Lead in Chicago to oversee patient access functions, ensuring efficient scheduling, pre-authorization, and insurance verification across NMHC facilities.

The role emphasizes high-quality customer service, data accuracy, and cross-departmental collaboration to optimize patient flow and satisfaction within a fast-paced healthcare environment.