Patient Access Lead - Scheduling & Service Excellence

Northwesternmedicine; Winfield (IL); On-site; USD 70,000 - 105,000; Full time

Job summary

Northwestern Medicine seeks an Access Team Lead to drive patient access excellence, coordinating scheduling, billing coordination, and patient communication with a focus on confidentiality and service quality.

You will lead and train staff, collaborate with multiple departments, and ensure processes run smoothly using Epic and registration systems. This role emphasizes proactive problem solving, data accuracy, and patient-centered care.

Qualifications

• Must excel in customer service and protect patient confidentiality under HIPAA.
• Strong communication and collaboration across departments are essential.
• Experience leading teams and training staff in a healthcare access setting is preferred.

Responsibilities

• Provide exceptional patient service and set a positive example for the team.
• Schedule and direct patients through NMHC systems with a customer-focused approach.
• Support pre-authorization and insurance coordination to facilitate services.
• Train and mentor staff; participate in quality assurance and process improvements.
• Manage schedules and ensure timely completion of tasks; escalate issues as needed.

Skills

Customer service

HIPAA compliance

Communication

Team leadership

Training

Tools

Epic

Registration system

Job description

Northwestern Medicine seeks an Access Team Lead to drive patient access excellence, coordinating scheduling, billing coordination, and patient communication with a focus on confidentiality and service quality.

You will lead and train staff, collaborate with multiple departments, and ensure processes run smoothly using Epic and registration systems. This role emphasizes proactive problem solving, data accuracy, and patient-centered care.