Patient Access & Scheduling Pro

Jackalope Digital LLC; Geneva, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will interact with patients, verify insurance eligibility, and coordinate with departments to ensure smooth check-in and scheduling workflows.

Modern benefits and equal opportunity employment are emphasized, with a focus on patient confidentiality and quality customer service across the NMHC system.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments to schedule and direct patients.
• Performs medical necessity checks and communicates options to patients.
• Completes out-of-pocket estimations as requested by patients.
• Manages work schedule efficiently and completes tasks on time.

Skills

Customer service

Communication

Typing 40 wpm

English proficiency

Multitasking

Time management

Problem solving

Teamwork

Data entry

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will interact with patients, verify insurance eligibility, and coordinate with departments to ensure smooth check-in and scheduling workflows.

Modern benefits and equal opportunity employment are emphasized, with a focus on patient confidentiality and quality customer service across the NMHC system.