Patient Access Specialist: Scheduling & Eligibility

Houston Methodist; Katy (TX); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Houston Methodist seeks a Patient Access Center Representative to schedule and register patients for services at our locations and to verify benefits for financial clearance. The role emphasizes accurate scheduling, data entry, and strong customer service in a busy healthcare setting.

Responsibilities include auditing scheduling accuracy, coordinating with physicians and staff, and maintaining HIPAA-compliant communication. Strong English skills and medical terminology knowledge are preferred.

Qualifications

• High school diploma or equivalent education.
• Three years of experience in healthcare/call center or customer service operations; or completion of Houston Methodist Call Center Apprenticeship.
• Healthcare terminology knowledge preferred.

Responsabilités

• Schedule and register patients for services across locations with accuracy.
• Verify eligibility and benefits to ensure financial clearance prior to appointments.
• Provide excellent customer service and communication with patients, physicians, and staff.
• Auditing/quality review to ensure correct scheduling and registration.

Connaissances

Customer service

English proficiency

Medical terminology

Data entry

Windows basics

Insurance verification

Communication skills

Problem solving

Teamwork

HIPAA compliance

Formation

High School diploma

Outils

Scheduling software

Registration systems

Description du poste

Houston Methodist seeks a Patient Access Center Representative to schedule and register patients for services at our locations and to verify benefits for financial clearance. The role emphasizes accurate scheduling, data entry, and strong customer service in a busy healthcare setting.

Responsibilities include auditing scheduling accuracy, coordinating with physicians and staff, and maintaining HIPAA-compliant communication. Strong English skills and medical terminology knowledge are preferred.