Patient Access Lead: Front Office & Insurance Champion

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative II to manage intake, verify insurance, collect payments, and schedule appointments in our Washington clinic. You will greet patients in person and by phone, ensuring accurate data entry and adherence to registration guidelines.

Experience with EMR systems and insurance terminology is valued. The role emphasizes strong customer service, attention to detail, and teamwork within the clinic setting, supporting a smooth

Qualifications

• One year of customer service work experience.
• One year of experience as a Patient Access Representative II (or equivalent).
• Any combination of experience or education that demonstrates capability to meet requirements.

Responsibilities

• Registers and/or checks patients in/out; verifies demographics and insurance information.
• Performs routine insurance eligibility verifications and collects payments.
• Coordinates appointments, referrals, and pre-authorizations; communicates cost estimates.
• Posts payments, reconciles cash drawers, and handles non-clinical charges.
• Provides information on billing and insurance matters and clarifies coverage to patients.

Skills

Customer service

Insurance knowledge

Billing terminology

Communication skills

Tools

EMR systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative II to manage intake, verify insurance, collect payments, and schedule appointments in our Washington clinic. You will greet patients in person and by phone, ensuring accurate data entry and adherence to registration guidelines.

Experience with EMR systems and insurance terminology is valued. The role emphasizes strong customer service, attention to detail, and teamwork within the clinic setting, supporting a smooth