Patient Access Lead - Front Desk & Scheduling

Ascension DePaul Services; New Orleans (LA); Presencial; USD 65.000 - 75.000; Tempo integral

Resumo da vaga

Ascension DePaul Services in New Orleans, LA, is seeking a Patient Access Supervisor to oversee registration, scheduling, and insurance verification while leading front desk staff. You will ensure compliant processes and provide exceptional patient service in a fast-paced health center.

The role requires strong communication, HIPAA knowledge, and the ability to manage staffing and workflow. You will mentor teammates, handle escalations, and coordinate with other departments to ensure timely,

Qualificações

• Excellent verbal and written communication skills.
• 2 years' experience in health care business office setting.
• Basic knowledge of medical terminology.
• Basic knowledge of ICD-10 and CPT.
• Excellent customer service and telephone etiquette.

Responsabilidades

• Supervises registration, scheduling, and insurance verification activities.
• Provides daily supervision and ensures courteous service to patients and staff.
• Maintains patient records securely, protecting HIPAA information.
• Monitors daily operations to follow administrative policies.
• Coordinates verification with other departments to ensure continuity of care.
• Ensures training for new employees is completed.
• Monitors staff performance to maintain high-quality service.
• Discusses financial services options with patients/families.
• Adjusts provider schedules to maintain adequate service levels.
• Understands self-pay, sliding scale, Medicaid policies.
• Collects co-pays/deductibles/payments; records receipts.
• Reports unsafe/hazardous conditions per policy.
• Adheres to competency requirements on safety and infection control.
• Performs other duties as needed.

Conhecimentos

Verbal communication

Written communication

Customer service

Telephone etiquette

Problem-solving

Formação

High school diploma or equivalent

Ferramentas

Electronic health record system (EHR)

Descrição da vaga

Ascension DePaul Services in New Orleans, LA, is seeking a Patient Access Supervisor to oversee registration, scheduling, and insurance verification while leading front desk staff. You will ensure compliant processes and provide exceptional patient service in a fast-paced health center.

The role requires strong communication, HIPAA knowledge, and the ability to manage staffing and workflow. You will mentor teammates, handle escalations, and coordinate with other departments to ensure timely,