Patient Access Lead: Elevate Care & Team Success

LCMC Health; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

LCMC Health is seeking a Patient Access Lead in Louisiana to guide registration, scheduling, and insurance verification. You will mentor staff, resolve complex patient accounts, and oversee day-to-day front-desk operations to keep patient flow steady.

You'll collaborate with supervisors to identify process improvements, troubleshoot registration errors, and support training for new team members. Weekend shifts are required.

Qualifications

• High school diploma or equivalent required.
• 3+ years of customer service or healthcare experience.
• 4+ years in a healthcare-related field.
• Experience with patient registration, scheduling, insurance verification, or related processes.
• Ability to navigate computer systems and resolve account issues.

Responsibilities

• Welcome patients and families while providing exceptional customer service.
• Coordinate patient scheduling, registration, admissions, and check-in processes.
• Ensure patient demographics, insurance information, and documentation are accurate and complete.
• Verify insurance eligibility and help patients understand their financial responsibilities.
• Support point-of-service collections and maintain accurate financial records.
• Serve as a go-to resource for Patient Access processes, systems, and day-to-day questions.
• Help onboard and train new team members while supporting ongoing peer development.
• Troubleshoot registration errors, work queue issues, and escalated patient concerns.
• Help coordinate staff assignments and coverage to keep operations running smoothly.
• Collaborate with supervisors and managers to identify opportunities for process improvement.

Skills

Customer service

Communication skills

Healthcare experience

Team training

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

EMR systems

Job description

LCMC Health is seeking a Patient Access Lead in Louisiana to guide registration, scheduling, and insurance verification. You will mentor staff, resolve complex patient accounts, and oversee day-to-day front-desk operations to keep patient flow steady.

You'll collaborate with supervisors to identify process improvements, troubleshoot registration errors, and support training for new team members. Weekend shifts are required.