Patient Access Lead – Clinic Operations & Scheduling

Wake County; Raleigh (NC); On-site; USD 37,000 - 48,000; Full time

Job summary

Wake County Public Health in Raleigh, NC seeks a Patient Access Supervisor to lead daily administrative operations for the Family Planning Clinic (Clinic 2) and Prenatal Clinic (Clinic 3). You will supervise Patient Access Representatives, oversee front-office operations, and manage clinic scheduling templates while coordinating purchasing and invoice processing for both programs.

Reporting to the Women’s Health Clinic Operations Manager, you’ll ensure scheduling accuracy, patient flow, and

Qualifications

• Knowledge of outpatient clinic operations, patient registration, scheduling and confidentiality requirements.
• Experience with purchasing, invoicing, and tracking expenditures for programs.
• Ability to supervise and coach Patient Access Representatives across two clinics.

Responsibilities

• Supervise, train, and coach Patient Access Representatives; assign daily work and staffing coverage.
• Oversee appointment scheduling, patient registration, check-in/check-out, and front-office flow.
• Build and maintain EHR appointment templates aligned with provider schedules and visit types.
• Coordinate approved schedule changes with providers, nursing, and call center; notify patients of changes.
• Monitor purchasing and invoice processing; verify codes and resolve discrepancies with vendors.
• Maintain purchasing/invoice records and monitor expenditures for both programs.
• Ensure scheduling accuracy and compliance with confidentiality and eligibility workflows.

Skills

Outpatient clinic ops

Staff supervision

EHR systems

Scheduling templates

Financial processes

Education

High school diploma or GED

Three years of related experience

Equivalent education and experience

Tools

Athena EHR

Job description

Wake County Public Health in Raleigh, NC seeks a Patient Access Supervisor to lead daily administrative operations for the Family Planning Clinic (Clinic 2) and Prenatal Clinic (Clinic 3). You will supervise Patient Access Representatives, oversee front-office operations, and manage clinic scheduling templates while coordinating purchasing and invoice processing for both programs.

Reporting to the Women’s Health Clinic Operations Manager, you’ll ensure scheduling accuracy, patient flow, and