Patient Access Supervisor - Women’s Health Operations

Women's Care PC; Brandon (FL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Vision benefits

Paid time off

401k plan

Résumé du poste

Women's Care PC is seeking a Patient Access Supervisor to provide professional supervisory support to patient access and administrative staff across assigned locations. The role emphasizes optimizing patient flow, scheduling accuracy, and revenue integrity while upholding HIPAA guidelines and delivering superior patient experiences.

You will oversee front desk operations, train staff across billing, verification, scheduling, call center, and medical records, and generate routine eCW reports to

Qualifications

• HS Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of two years progressive experience working in a medical practice, preferably in OBGYN.
• Experience working with EMR systems with knowledge of functionality; eCW a plus.
• Knowledge of medical terminology, medical billing, and insurance reimbursement.
• Ability to lead and manage a team, with experience in conflict resolution.
• Strong attention to detail and accuracy.
• Professional and positive outlook; dependable and punctual.
• Ability to work cooperatively in group situations; supports coworkers and treats patients with respect.

Responsabilités

• Supervise patient access team and administrative staff across locations.
• Oversee front desk workflows, scheduling, and check-in/check-out processes.
• Review online scheduling platforms and report errors to Practice Manager.
• Create and run daily/monthly eCW reports (schedule, charges, payments).
• Ensure HIPAA compliance and maintain patient satisfaction.
• Lead and train administrative staff, including billing, verification, scheduling, and medical records.
• Manage call center metrics, including wait times and routing.
• Support cost control and supply management with Practice Manager.

Connaissances

Leadership

Team management

Attention to detail

Customer service

Problem solving

Communication

HIPAA knowledge

Formation

HS Diploma or equivalent

Bachelor's degree preferred

Outils

EHR/EMR (eCW)

Medical terminology

Billing & insurance knowledge

Description du poste

Women's Care PC is seeking a Patient Access Supervisor to provide professional supervisory support to patient access and administrative staff across assigned locations. The role emphasizes optimizing patient flow, scheduling accuracy, and revenue integrity while upholding HIPAA guidelines and delivering superior patient experiences.

You will oversee front desk operations, train staff across billing, verification, scheduling, call center, and medical records, and generate routine eCW reports to