Patient Access Supervisor

Wake County Government; Raleigh (NC); On-site; USD 37,000 - 48,000; Full time

Job summary

Wake County Public Health in Raleigh, NC seeks a Patient Access Supervisor to lead daily administrative operations for the Family Planning Clinic (Clinic 2) and Prenatal Clinic (Clinic 3). You will supervise Patient Access Representatives, oversee front-office operations, and manage clinic scheduling templates while coordinating purchasing and invoice processing for both programs.

Reporting to the Women’s Health Clinic Operations Manager, you’ll ensure scheduling accuracy, patient flow, and

Qualifications

• Knowledge of outpatient clinic operations, patient registration, scheduling and confidentiality requirements.
• Experience with purchasing, invoicing, and tracking expenditures for programs.
• Ability to supervise and coach Patient Access Representatives across two clinics.

Responsibilities

• Supervise, train, and coach Patient Access Representatives; assign daily work and staffing coverage.
• Oversee appointment scheduling, patient registration, check-in/check-out, and front-office flow.
• Build and maintain EHR appointment templates aligned with provider schedules and visit types.
• Coordinate approved schedule changes with providers, nursing, and call center; notify patients of changes.
• Monitor purchasing and invoice processing; verify codes and resolve discrepancies with vendors.
• Maintain purchasing/invoice records and monitor expenditures for both programs.
• Ensure scheduling accuracy and compliance with confidentiality and eligibility workflows.

Skills

Outpatient clinic ops

Staff supervision

EHR systems

Scheduling templates

Financial processes

Education

High school diploma or GED

Three years of related experience

Equivalent education and experience

Tools

Athena EHR

Job description

What You'll Be Doing

Wake County Public Health is seeking a Patient Access Supervisor to lead daily administrative operations for the Family Planning Clinic (Clinic 2) and Prenatal Clinic (Clinic 3). Reporting to the Women’s Health Clinic Operations Manager, this position supervises Patient Access Representatives (PARs), oversees front-office operations, manages clinic scheduling templates, and coordinates purchasing and invoice processing for both programs.

Essential Functions include:

• Supervise, train, and coach Patient Access Representatives; assign daily work, coordinate staffing coverage, cross-train employees, and address performance concerns.
• Oversee appointment scheduling, patient registration, check-in, check-out, and front-office patient flow. Resolve escalated administrative concerns and direct clinical questions to the appropriate care team.
• Build and maintain EHR appointment templates based on approved provider schedules, visit types, slot counts, and designated administrative time. Verify template accuracy before release and elevate scheduling conflicts.
• Coordinate approved schedule changes with providers, nursing staff, front-office personnel, and the Medical Clinics Call Center. Oversee patient notifications and rescheduling when clinic sessions change.
• Monitor supply needs and coordinate purchasing for both clinics. Verify invoices against orders and deliveries, confirm appropriate program or budget codes, process invoices for payment, and resolve discrepancies with vendors or county fiscal staff.
• Maintain purchasing and invoice records and track expenditures to support budget monitoring for both programs.
• Monitor scheduling and registration accuracy, address recurring issues through staff training and procedure updates, and ensure compliance with approved workflows for confidentiality, interpreter access, and eligibility documentation.

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• Three years of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Direct experience supervising patient access or front-office staff in an outpatient healthcare setting
• Working knowledge of the Athena EHR system
• Experience building or maintaining provider appointment templates
• Experience with supply purchasing, invoice processing, and tracking expenditures across programs is preferred
• Experience coordinating administrative coverage across multiple clinics or providers and working in Family Planning, Prenatal Care, Women’s Health, or public health is strongly preferred
• Bilingual proficiency in English and Spanish is preferred

How Will We Know You're 'The One'?

• Knowledge of outpatient clinic operations, patient registration and scheduling, electronic health record (EHR) systems, insurance and Medicaid workflows, and patient confidentiality requirements
• Knowledge of administrative financial processes, including purchasing, supply ordering, invoice verification, payment processing, and tracking expenditures against the appropriate program budgets
• Ability to supervise and coach Patient Access Representatives (PARs), set performance expectations, coordinate front-office coverage across two clinics, and resolve escalated patient access concerns
• Ability to build appointment templates from approved provider schedules, identify scheduling conflicts, and coordinate approved changes with providers, nursing, and the Medical Clinics Call Center.
• Ability to express sound judgment, accountability, attention to detail, clear communication
• Ability to use operational data to improve scheduling accuracy and patient flow

About This Position

Location: Public Health BuildingRaleigh, NC 27610

Employment Type: Regular

Work Schedule: 8:15a-5:15pm with an expectation to work one even clinic per week until 7:15pm to make a 40 hours

Hiring Range: 27.20-34.92

Market Range: 27.20 - 42.63

Posting Closing Date: 7:00 pm on 11/9/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two‑time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four‑year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at‑large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well‑managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.