Patient Access Lead: Staff Coordinator & Supervisor

Cone Health; Greensboro (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Cone Health in Greensboro, NC seeks a Patient Access Lead to coordinate and supervise daily workflow for the patient access team, and to provide staffing feedback to the Patient Access Supervisor. The role requires delivering reliable staffing oversight, performance reporting, and QA processes while maintaining excellent patient service.

Schedule is Monday–Friday 11:00AM–7:30PM with every 4th weekend; requires an Associate's degree in healthcare administration or related field and at least 3

Qualifications

• Associate's degree required; 4 years of related experience accepted in lieu.
• 3 years patient access, registration, or similar healthcare administrative role.
• Certification in healthcare administration (e.g., CHAA) preferred.

Responsibilities

• Oversees daily activities of patient access area to meet department standards.
• Provides onboarding for new employees and updates staff on changes.
• Collects deposits and copays and tracks performance indicators.
• Resolves patient concerns and reports safety issues using the incident system.
• Ensures compliance with personnel policies and procedures.
• Acts as supervisor in absence of the lead and reports issues upon return.
• Delivers excellent customer service and advocates for safety and patient preferences.
• Performs additional duties as assigned.

Skills

Staffing oversight

Scheduling

Performance reporting

Customer service

Education

Associate's degree in healthcare administration

Tools

Registration software

QA/reporting tools

Job description

Cone Health in Greensboro, NC seeks a Patient Access Lead to coordinate and supervise daily workflow for the patient access team, and to provide staffing feedback to the Patient Access Supervisor. The role requires delivering reliable staffing oversight, performance reporting, and QA processes while maintaining excellent patient service.

Schedule is Monday–Friday 11:00AM–7:30PM with every 4th weekend; requires an Associate's degree in healthcare administration or related field and at least 3