Patient Access Lead

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Patient Access Coordinator to enhance the patient experience through effective communication and training. In this pivotal role, you will support Patient Access Representatives, ensuring compliance with protocols and delivering exceptional service to a diverse patient base. Your expertise will help train new hires and maintain quality assurance across registration processes. Join a team committed to fostering positive interactions and achieving performance metrics, all while working in a dynamic healthcare environment that values your contributions.

Qualifications

• Minimum of 3 years in patient registration experience required.
• Training new hires on accurate order recording and insurance information.

Responsibilities

• Provide support to Patient Access Representatives and ensure accurate registration.
• Train staff on compliance with protocols and quality assurance processes.
• Interact positively with patients and families, ensuring a great experience.

Skills

Effective communication skills

Customer service skills

Quality assurance

Training and coaching

Education

High School Diploma or GED

Job description

Job Details

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff's compliance with departmental and institutional protocols, including communicating and collecting out-of-pocket liability from patients.

Job Description

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
4. Distributes work assignments daily.
5. Performs quality assurance on registrations to ensure overall accuracy, provides feedback on deficiencies, and coaches staff for performance improvement.
6. Backfills for staff during meal breaks and covers scheduled or unscheduled absences as needed.
7. Demonstrates a professional demeanor with patients, families, coworkers, clinical staff, and leadership, fostering positive interactions.
8. Trains all new hires to accurately record orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Provides real-time coaching and feedback on workflow changes or quality errors.
9. Achieves individual and team performance metrics.
10. Interacts with a diverse patient base, ensuring departmental standards for wait times are maintained.
11. Rotates assignments across all points of service within Patient Access, including Outpatient Registration and Emergency Department.

Education:

• Required: High School Diploma or GED
• Experience: Minimum of 3 years in patient registration

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

131 S 10th Street, Philadelphia, Pennsylvania, United States of America