Patient Access Lead Einstein Medical Center Montgomery 1st Shift

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Lead to provide essential support and training to staff, ensuring a positive experience for patients and families. This role emphasizes effective communication, compliance with protocols, and quality assurance in patient registration processes. The ideal candidate will have a strong background in patient access, insurance coverage, and proficiency in healthcare applications. Join a dedicated team committed to excellence in patient care and contribute to a collaborative environment that fosters growth and development.

Qualifications

• 3 years of patient registration experience required.
• Knowledge of third-party insurance coverage and authorizations.

Responsibilities

• Provides daily support and training to Patient Access Representatives.
• Ensures compliance with registration processes and protocols.
• Performs quality assurance on registrations for accuracy.

Skills

Patient Registration Knowledge

Customer Service Skills

Communication Skills

Quality Assurance

Training and Coaching

Microsoft Office Proficiency

Education

High School Diploma or GED

Tools

EPIC

Cerner

Job description

Job Details

Patient Access Lead
Einstein Medical Center Montgomery
1st Shift

Job Description

• Job Summary
  Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff's compliance with departmental and institutional protocols, including communicating and collecting out-of-pocket liabilities from patients.
  
  Essential Functions

  1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
  2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
  3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
  4. Distributes work assignments daily.
  5. Performs quality assurance on a sample of registrations to ensure overall accuracy, provides feedback on deficiencies, and coaches staff for performance improvement.
  6. Backfills for staff during meal breaks and covers scheduled or unscheduled absences as needed.
  7. Demonstrates professionalism and fosters positive interactions with patients, families, coworkers, clinical staff, and leadership.
  8. Trains new hires to accurately record orders, demographic, and insurance information, providing real-time coaching and feedback.
  9. Achieves individual and team performance metrics.
  10. Interacts with a diverse patient base, ensuring departmental standards for wait times are maintained.
  11. Rotates assignments across all points of service within Patient Access.

Knowledge of patient registration, third-party insurance coverage, including managed care plans, benefits, authorizations/referrals, and coverage requirements.

Proficient with computer and Microsoft Office skills; familiar with healthcare EHR applications such as EPIC and Cerner.

Education: Required High School Diploma or GED.

Experience: 3 years of patient registration experience.

Work Shift

Day shift, United States of America

Worker Sub Type

Regular

Primary Location Address

609 West Germantown Pike, East Norriton, Pennsylvania, United States of America