Patient Access Lead (FT, Evenings and Weekends)

Thomas Jefferson University & Jefferson Health; Philadelphia, Danbury (Philadelphia County, CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Coordinator to enhance the patient experience. This role involves training staff, ensuring compliance with protocols, and maintaining quality assurance in patient registration processes. The ideal candidate will demonstrate excellent communication and customer service skills, fostering positive interactions with patients and families. This position offers an opportunity to make a significant impact in a supportive healthcare environment, contributing to the overall efficiency and effectiveness of patient access services.

Qualifications

• 3 years of patient registration experience required.
• Ability to train new hires on registration processes.

Responsibilities

• Ensure timely and accurate registration processes.
• Train staff to comply with protocols and improve performance.

Skills

Effective Communication

Customer Service Skills

Quality Assurance

Training and Coaching

Education

High School Diploma or GED

Job description

Job Details

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out-of-pocket liability from patients.

Job Description

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
4. Distributes work assignments daily.
5. Performs quality assurance on a sample of registrations to ensure overall accuracy, provides feedback on deficiencies, and coaches staff for performance improvement.
6. Backfills for staff during meal breaks and covers scheduled PTO/ETO or unscheduled absences as needed.
7. Demonstrates professionalism with patients, families, coworkers, clinical staff, and leadership by fostering positive interactions.
8. Trains all new hires to accurately record orders, demographic, and insurance information, including authorizations, referrals, and medical necessity. Provides real-time coaching and feedback on workflow changes or quality errors.
9. Achieves individual and team performance metrics.
10. Interacts with a diverse patient base while ensuring standard wait times from door to doctor are maintained.
11. Rotates assignment to all points of service within Patient Access.

Education: Required High School Diploma or GED

Experience: 3 years of patient registration experience

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Primary Location Address

2301 South Broad Street, Philadelphia, Pennsylvania, United States of America