Patient Access Lead Einstein Medical Center Montgomery 1st Shift

Jefferson Health; East Norriton Township (Montgomery County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Lead to enhance patient registration processes. This full-time role involves supporting a team of Patient Access Representatives, ensuring compliance with regulatory requirements, and delivering exceptional customer service. The ideal candidate will possess strong communication skills and a background in patient registration, contributing to a positive patient experience. Join a dedicated team committed to high-quality care and innovative practices in a vibrant healthcare environment.

Qualifications

• Minimum of 3 years of patient registration experience required.
• Proficient with Microsoft Office and familiar with healthcare EHR applications.

Responsibilities

• Provides support to Patient Access Representatives and ensures compliance with protocols.
• Trains staff on registration processes and maintains performance metrics.

Skills

Patient Registration

Customer Service

Communication Skills

Quality Assurance

Microsoft Office

Education

High School Diploma or GED

Tools

EPIC

Cerner

Job description

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Job Details

Patient Access Lead Einstein Medical Center Montgomery 1st Shift

Job Description

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Essential Functions

• Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments daily.
• Performs quality assurance on registrations, provides feedback, coaches, and tracks performance improvements.
• Backfills for staff during breaks and absences.
• Demonstrates professionalism and fosters positive interactions with patients, families, coworkers, clinical staff, and leadership.
• Trains new hires on registration processes and provides real-time coaching.
• Achieves individual and team performance metrics.
• Interacts with diverse patient populations, maintaining departmental wait times.
• Rotates through all points of service within Patient Access.
• Knowledge of patient registration, insurance coverage, authorizations/referrals, and coverage requirements.

Qualifications

• Proficient with Computer and Microsoft Office; familiar with healthcare EHR applications such as EPIC, Cerner.
• High School Diploma or GED required.
• Minimum of 3 years of patient registration experience.

Work Details

Day shift, full-time, based in East Norriton, PA.

About Jefferson Health

Jefferson is a nationally ranked, comprehensive healthcare and educational system committed to providing high-quality, compassionate care and innovative research. With over 65,000 staff, Jefferson serves the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey. Jefferson Health is dedicated to diversity, equity, and inclusion in employment and education.