Patient Access Lead FT EOW

Jefferson Health; Pennsylvania; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Lead to enhance the patient experience through effective support and training. This role involves overseeing registration processes, ensuring compliance with regulations, and coaching staff for performance improvement. The ideal candidate will demonstrate strong communication skills and a commitment to service excellence. Join a team dedicated to reimagining healthcare, where your contributions will directly impact patient care and operational efficiency. This is a fantastic opportunity to grow within a leading health system known for its commitment to quality and innovation.

Qualifications

• 3+ years of experience in patient registration required.
• Strong communication and customer service skills are essential.

Responsibilities

• Support Patient Access Representatives and ensure a positive patient experience.
• Train staff on accurate order entry and compliance with protocols.

Skills

Patient Registration

Customer Service

Communication Skills

Coaching

Education

High School Diploma or GED

Tools

Microsoft Office

EPIC

Cerner

Job description

Patient Access Lead FT EOW

Apply locations

Montgomery County, PA

Time type

Full time

Posted on

Posted 2 Days Ago

Job requisition id

REQ-0002656

Job Details

Patient Access Lead FT EOW

Job Description

• Job Summary: Provides day-to-day support to Patient Access Representatives, acts as a subject matter and technical expert, and ensures a positive patient experience. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff on entering complete and accurate orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff compliance with departmental and institutional protocols, including communicating and collecting out-of-pocket liability from patients.
• Essential Functions:
  1. Interact professionally with co-workers, visitors, and staff, embodying the values of Jefferson.
  2. Ensure timely, efficient, and accurate registration processes; stay current on insurance tip sheets and workflow updates.
  3. Meet regulatory and compliance requirements, adhering to departmental and institutional protocols.
  4. Distribute work assignments daily.
  5. Perform quality assurance on registrations, provide feedback, and coach staff for performance improvement.
  6. Backfill for staff during meal breaks and cover scheduled or unscheduled absences as needed.
  7. Maintain a professional demeanor with patients, families, coworkers, clinical staff, and leadership, fostering positive interactions.
  8. Train new hires on recording orders, demographic and insurance info, and provide real-time coaching on workflow changes or errors.
  9. Achieve individual and team performance metrics.
  10. Interact with a diverse patient base, ensuring departmental standards for wait times are met.
  11. Rotate assignments across all points of service within Patient Access.
• Knowledge and Skills: Knowledge of patient registration, third-party insurance coverage, benefits, authorizations/referrals, and coverage requirements. Proficient with computers, Microsoft Office, and familiar with healthcare EHR applications such as EPIC and Cerner.
• Qualifications: High School Diploma or GED required. At least 3 years of patient registration experience required.
• Additional Skills: Ability to provide feedback and coaching, strong communication and customer service skills.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

609 West Germantown Pike, East Norriton, PA

About Jefferson

Jefferson, located mainly in Philadelphia, Lehigh Valley, and Northeastern Pennsylvania, is reimagining healthcare and education to create value. With over 65,000 staff, Jefferson provides high-quality clinical care, community health, education, and research. Founded in 1824, Jefferson offers over 200 programs through its colleges and schools. Jefferson Health is a top-ranked, not-for-profit health system serving millions annually across numerous hospitals and outpatient locations. Jefferson Health Plans provides health coverage options in PA and NJ for over 35 years.

Jefferson is committed to equal opportunity employment and education for all individuals regardless of age, race, color, religion, sexual orientation, gender, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, disability, or protected status.