Patient Access Lead FT EOW

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Access Lead to enhance the patient experience and ensure compliance within the registration process. This role involves training staff, performing quality assurance, and interacting with a diverse patient base. The ideal candidate will have strong communication and customer service skills, along with a solid understanding of patient registration and insurance processes. Join a team dedicated to improving lives and reimagining health and education in a supportive environment that values bold thinking and doing the right thing.

Qualifications

• 3 years of patient registration experience required.
• Knowledge of third-party insurance coverage and benefits.

Responsibilities

• Provides day-to-day support to Patient Access Representatives.
• Ensures compliance with departmental protocols and training of new hires.

Skills

Patient Registration

Customer Service

Communication Skills

Coaching and Feedback

Insurance Knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

Patient Access Lead FT EOW

Job Description

• Job Summary
  Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

• Essential Functions

  1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
  2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
  3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
  4. Distributes work assignments daily.
  5. Performs quality assurance on a sample of registrations to ensure overall accuracy, provides feedback on deficiencies, and coaches staff for performance improvement.
  6. Backfills for staff during meal breaks and covers scheduled or unscheduled absences as needed.
  7. Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership staff, fostering positive interactions.
  8. Trains all new hires to accurately record orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Provides real-time coaching and feedback on workflow changes or quality errors.
  9. Achieves individual and team performance metrics.
  10. Interacts with a diverse patient base, ensuring department standard wait times are maintained.
  11. Rotates assignments across all points of service within Patient Access (Outpatient Registration and Emergency Department).

• Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.

• Proficient with computer and Microsoft Office skills; familiar with healthcare EHR applications such as EPIC, Cerner.

• Our Mission: We improve lives.

• Our Vision: Reimagining health, education & discovery to create unparalleled value.

• Our Values: Put People First, Be Bold & Think Differently, Do the Right Thing.

• Demonstrates the ability to provide feedback and coaching. Strong verbal and written communication and customer service skills.

• Experience: 3 years of patient registration experience required.

• Education: High School Diploma or GED required.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

609 West Germantown Pike, East Norriton, Pennsylvania, United States of America